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Cancellation Policy

I ask for at least 48-72 hours advanced notice if a reservation needs to be cancelled, rescheduled or adjusted. While I make  every attempt to confirm each appointment 24-48 hours in advance, it is ultimately the guest’s responsibility to contact me with any changes to the reservation. If  proper notice is not given, a minimum cancellation fee of $50 will be charged; larger color services will incur a fee of up to 100% of the booked/quoted  service price. If the appointment is rescheduled the same day, a portion of the collected cancellation fee can be applied to the next reservation at my discretion. To use this credit, the appointment cannot be changed again. A guest running more than 30 minutes late can result in a rescheduled or cancelled appointment if I am unable  to accommodate. In the case of a no-call/no-show -when a guest does not show up to an appointment without any notification-they will be charged 100% of the booked service total and be placed on the restricted guest list. All color services will be held with a pre-authorizedmajor credit card. A minimum deposit of $50 is required for any  color service(s) that require a 3 hours block of time or larger.

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Refund and PAyment Policy

As a colorist I pride myself on great customer service and the exceptional quality of my work. I will do my very best to ensure all of my guests are satisfied with all services provided. Due to many unforeseen variables, sometimes things do not go as expected and/or desired results can be miscommunicated. No matter what, my guest's satisfaction is my number one priority. I just ask that any guest that needs an adjustment to their hair reach out to me within 48 hours of the original service. Please, be aware that shampooing hair within 48 hours will affect what adjustments can be made. Depending on the nature and cause of the adjustment needed I will determine the proper course of action. While adjustments can be made, NO REFUNDS will be issued. By agreeing to the service, the guest agrees to pay the full amount of the service total upon completion of the services that same day.

Harold Jenkins

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